Data Deletion Instructions

Last updated:

You can ask us to delete your data — including any Meta (Facebook & Instagram) Platform data we hold on your behalf — at any time. This page explains how, what gets removed, and how long it takes.

1. Request deletion by email

Email privacy@teami.live from the email associated with your account (or ask your workspace administrator to submit the request) with the subject line "Data deletion request". Include the account username and, if applicable, the Meta ad account ID(s) you want removed.

2. What we delete

Your account record (username, hashed password, role, brand access).
Any stored Meta Platform data associated with your account — including access tokens, connection settings, and cached account/campaign identifiers and metrics.
Content you added that is tied to your account (e.g. saved brands, creatives, captions, and connection configurations), unless another user in your workspace still requires it or we are legally required to retain it.

3. Timeline

We action verified deletion requests within 30 days. Routine server backups and logs are purged on their normal rotation (up to 90 days), after which no residual copies remain, except where retention is required by law.

4. Revoke Meta access yourself (immediate)

To immediately stop the Service from accessing your Meta data, remove its permission in Meta:

Open Meta Business Settings (or Facebook → Settings → Business Integrations).
Find Team I in the list of connected apps / business integrations.
Click Remove to revoke its access.

Revoking access stops all further data access right away. To also delete data we have already stored, still send the email request in Section 1.

5. Contact

Team I — privacy@teami.live